At Pyramid Lake RV Resort, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. This policy applies to all users of our website (www.larvpark.com), our booking system, and our SMS communication services.

 

1. Information We Collect
We collect the following types of information from our customers and website visitors:
- Contact Information: This includes your name, email address, phone number, and mailing address, which you may provide when making a booking, submitting an inquiry, signing up for SMS communications, or completing a contact form on our website.
- Payment Information: When you make a reservation, we collect payment details such as credit card numbers or other payment method information to process your booking.
- Booking and Reservation Details: Information related to your RV park stay, such as arrival and departure dates, site preferences, and any special requests.
- Website Usage Data: We may collect data about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on the site, through cookies or similar technologies.
- SMS Opt-In Data: If you opt in to receive text messages, we collect your phone number and consent details to communicate updates, confirmations, or promotional offers.

 

2. How We Collect Information
We collect information in the following ways:
- Online Forms: When you complete a booking form, contact form, or SMS opt-in form on www.larvpark.com.
- In-Person or Paper Forms: When you provide information during check-in, through service agreements, or via paper forms at our RV park.
- Email or Phone Communication: When you contact us directly via email or phone to make inquiries or reservations.
- Website Analytics: Through automated tools like cookies or third-party analytics services that track website usage.
- SMS Opt-In: When you text a keyword (e.g., "CAMP" to (661) 964-6193 or check a box agreeing to receive text messages.

 

3. How We Use Your Information
We use your information to:
- Process and confirm RV park bookings and reservations.
- Communicate with you about your stay, including sending appointment reminders, check-in instructions, or updates about your reservation.
- Respond to customer inquiries and provide support.
- Send promotional offers or park updates via SMS, email, or other channels (only with your explicit consent).
- Improve our website, services, and customer experience through analytics and feedback.
- Comply with legal obligations and prevent fraud or misuse of our services.

 

4. Sharing Your Information
We do not sell or exchange your personal information. We may share your information with:
- Service Providers: Third parties who assist with booking processing, payment processing, or SMS delivery (e.g., payment gateways or SMS service providers like Grasshopper). These providers are contractually obligated to protect your data.
- Shipping or Logistics Partners: If you request services requiring address information (e.g., package delivery to your RV site), we share your address with trusted partners.
- Legal Authorities: When required by law or to protect the safety and rights of our business and customers.

 

5. SMS Communication and Consent
If you opt in to receive SMS messages from Pyramid Lake RV Resort, we may send you:
- Transactional Messages: Reservation confirmations, check-in reminders, or park updates.
- Promotional Messages: Special offers, discounts, or event notifications (with your consent).

Opt-In Process:
- You can opt in to SMS communications by:
  - Checking a box on our website’s contact or booking form agreeing to receive texts.
  - Texting a keyword (e.g., “CAMP” to (661) 964-6193) as advertised on our website, social media, or signage.
  - Signing a paper form or contract that includes an explicit agreement to receive SMS communications.
- When opting in, you will be informed of the types of messages (e.g., reservation updates, promotions), message frequency, and how to opt out. For example:  
  _“By providing your phone number, you agree to receive text messages from Pyramid Lake RV Resort at (661) 964-6193 or (661) 248-0100. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy at www.larvpark.com/privacy.”_

Opt-Out Process:
- You may opt out of SMS communications at any time by replying “STOP” to any message. You will receive a confirmation message and no further texts unless you opt back in.
- You can also opt out by contacting us at info@pyramidlakerv.com or 661-248-0100 or unchecking the SMS consent box in your account settings (if applicable).

Message Frequency:
- Message frequency varies based on your booking activity or promotional campaigns. Typically, transactional messages are sent as needed (e.g., reservation confirmations), while promotional messages are sent no more than 2-4 times per month.

 

6. Data Security
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. If you have concerns about SMS security (e.g., as a HIPAA-compliant organization, if applicable), we will inform you that SMS is not a fully secure channel.

 

7. Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us at info@pyramidlakerv.com or 661-248-0100.
- Opt out of SMS or email communications at any time.
- Request a copy of the data we hold about you.
- File a complaint with us or a regulatory authority if you believe your privacy rights have been violated.

 

8. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors or booking platforms). We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing personal information.

 

9. Cookies and Tracking
We use cookies and similar technologies to enhance your website experience and analyze usage. You can manage cookie preferences through your browser settings.

 

10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

 

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on www.larvpark.com with the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

 

12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pyramid Lake RV Resort
45100 Copco Ave
Gorman, CA 93243
info@pyramidlakerv.com
661-248-0100

 
Terms and Conditions for Pyramid Lake RV Resort (www.larvpark.com)

Last Updated: July 1, 2025

These Terms and Conditions (“Terms”) govern your use of the Pyramid Lake RV Resort website (www.larvpark.com), booking system, and SMS communication services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

 

1. Use of Our Services
- Eligibility: You must be at least 18 years old to make bookings or use our services.
- Website Use: You agree to use www.larvpark.com for lawful purposes only and not to engage in activities that disrupt or harm our services.
- SMS Communications: By opting in to SMS communications, you agree to receive text messages from Pyramid Lake RV Resort for transactional or promotional purposes, as described in our Privacy Policy.

 

2. Booking and Reservations
- Booking Process: Bookings can be made via www.larvpark.com, by phone, or in person. All bookings are subject to availability and our confirmation.
- Payment: Payment is required at the time of booking or check-in, as specified. We accept mastercard and visa.
- Cancellations and Refunds: Online bookings are nonrefundable. Please be sure

to confirm your travel plans before making your reservation.

 

3. SMS Communication Terms
- Opt-In: By providing your phone number and opting in (via website form, keyword, or paper contract), you consent to receive SMS messages from Pyramid Lake RV Resort. Example opt-in language:  
“I agree to receive text messages from Pyramid Lake RV Resort at (661) 964-6193 for reservation updates, reminders, or promotions. Message frequency varies. Reply STOP to opt out or HELP for assistance. Message and data rates may apply. See Privacy Policy at www.larvpark.com/privacy.”
- Opt-Out: Reply “STOP” to any SMS message to unsubscribe. You may also contact us at info@pyramidlakerv.com or 661-248-0100 to opt out.
- Message Types: Messages may include reservation confirmations, check-in instructions, park updates, or promotional offers.
- Message Frequency: Frequency varies based on your booking activity or promotional campaigns (e.g., 2-4 promotional messages per month).
- Costs: Standard message and data rates may apply, as charged by your mobile carrier.
- Prohibited Content: We comply with CTIA guidelines and do not send messages containing prohibited content, such as phishing, illegal content, or SHAFT (sex, hate, alcohol, firearms, tobacco) content.

 

4. User Responsibilities
- Provide accurate and complete information when making bookings or inquiries.
- Comply with all RV park rules and regulations during your stay.
- Notify us immediately of any unauthorized use of your account or personal information.

 

5. Intellectual Property
All content on www.larvpark.com, including text, images, and logos, is owned by Pyramid Lake RV Resort or its licensors and is protected by copyright and trademark laws. You may not reproduce or distribute content without permission.

 

6. Limitation of Liability
To the fullest extent permitted by law, Pyramid Lake RV Resort is not liable for any indirect, incidental, or consequential damages arising from your use of our services, including booking errors, SMS delivery issues, or park-related incidents. Our liability is limited to the amount paid for your booking.

 

7. Indemnification
You agree to indemnify and hold Pyramid Lake RV Resort, its affiliates, and employees harmless from any claims, damages, or losses arising from your use of our services or violation of these Terms.

 

8. Governing Law
These Terms are governed by the laws of California. Any disputes will be resolved in the courts of Los Angeles County.

 

9. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on www.larvpark.com with the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated Terms.

 

10. Contact Us
For questions or concerns about these Terms, please contact us at:  
Pyramid Lake RV Resort  
45100 Copco Ave
Gorman, CA 93243
info@pyramidlakerv.com
661-248-0100